VALID SERVICE-CLOUD-CONSULTANT EXAM DISCOUNT - VALID TEST SERVICE-CLOUD-CONSULTANT TUTORIAL

Valid Service-Cloud-Consultant Exam Discount - Valid Test Service-Cloud-Consultant Tutorial

Valid Service-Cloud-Consultant Exam Discount - Valid Test Service-Cloud-Consultant Tutorial

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Salesforce Service-Cloud-Consultant Certification Exam is designed for professionals who are experienced in implementing Service Cloud solutions in a customer-facing role. Salesforce Certified Service cloud consultant certification validates a candidate's expertise in designing and deploying solutions that support customer service processes across multiple channels, including phone, email, chat, and social media. The Salesforce Certified Service cloud consultant certification exam is one of the most prestigious certifications in the IT industry, aimed at professionals looking to establish their career in the Salesforce domain.

Salesforce Certified Service cloud consultant certification is highly valued by employers and clients alike as it is a testament to the individual's expertise in the field. Those who hold the certification are recognized as experts in Service Cloud and are often sought after for their knowledge and skills. Salesforce Certified Service cloud consultant certification is also an excellent way for professionals to enhance their career prospects and take their expertise to the next level. With a growing demand for Service Cloud consultants in the market, obtaining this certification can provide individuals with a competitive edge and open up new career opportunities.

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USE Salesforce Service-Cloud-Consultant QUESTIONS TO SPEED UP EXAM PREPARATION [2025]

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Salesforce Certified Service cloud consultant Sample Questions (Q127-Q132):

NEW QUESTION # 127
Universal Containers wants to be able to assign cases based on the same criteria they use for chat .
Which feature should a consultant recommend?

  • A. Omni-channel Skills-based routing
  • B. Omni-channel Queue-based routing
  • C. Case Skills-based Assignment Rules
  • D. Chat Queue-based routing

Answer: B

Explanation:
Explanation
Omni-channel Queue-based routing is a feature that can enable Universal Containers to assign cases based on the same criteria they use for chat. Omni-channel Queue-based routing allows administrators to define routing configurations and rules that determine how work items, such as cases and chats, are routed to agents based on criteria such as availability, capacity, and skills. Verified References: :
https://help.salesforce.com/s/articleView?id=sf.omnichannel_overview.htm&type=5 :
https://help.salesforce.com/s/articleView?id=sf.omnichannel_queue_based_routing.htm&type=5


NEW QUESTION # 128
Universal Containers is considering a Knowledge-Centered Support (KCS) implementation.
Which benefit can be expected from KCS adoption?

  • A. Reduced issue resolution time
  • B. Reduced administrative overhead
  • C. Reduced need for self-service

Answer: A

Explanation:
Knowledge-Centered Support (KCS) focuses on integrating knowledge creation and maintenance into the problem-solving process. By adopting KCS, organizations can expect a reduction in issue resolution time as service agents have quicker access to solutions and knowledge articles, enabling faster responses to customer inquiries and issues.


NEW QUESTION # 129
For which purpose should a contact center use visual workflow?

  • A. To escalate a case to the support manager if it has been open for more than 72 hours.
  • B. To automate business processes for agents who troubleshoot customer support issues via phone.
  • C. To assign follow-up tasks to an agent one week after a case is closed.
  • D. To automatically assign cases to a specific queue based on the customer support level.

Answer: B


NEW QUESTION # 130
Which document should be created to support the initial planning phase of animplementation project? (Choose
2)

  • A. Project milestones
  • B. Requirements traceability matrix
  • C. Project kickoff presentation
  • D. Solution design document

Answer: A,C


NEW QUESTION # 131
In order to satisfy the internal Enterprise Security requirements, Universal Containers would like to conduct a
Disaster Recovery and Business Continuity exercise with Salesforce. This would involve taking the production
copy and making sure agents can work from the production copy until production is restored. The results of
the exercise are provided to Enterprise Security as part of an annual audit.
What should a Consultant recommend to support this exercise?

  • A. Use a Partial sandbox for the DR exercise
  • B. Allow the exercise to be done in a Production instance
  • C. Use a Full copy sandbox for the DR exercise
  • D. Use a Developer Pro sandbox for the DR exercise

Answer: C


NEW QUESTION # 132
......

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